Expedited Freight is the Express Trucking Company that Can’t Say No
It’s what comes from over a decade of responding to desperate calls for help when a customer is faced with meeting an impossible deadline. Impossible in the view of other expedited trucking companies, that is, but not for us. When other so-called expedited carriers say "No Way", our customer service agents say “We have a way. When can we pick it up?”
And wait there’s more. We have Hot Shot Carriers ready to roll.
Allow us to say a word about our network of hot shot drivers and their trucks. We make sure every driver has an impeccable safety record and driving skills that come with years of experience. And you can rest assured that any truck that shows up to transport your cargo will be well-maintained and carry the appropriate loading, lifting and securing equipment to keep it safe.
That's what Expedited Freight means when we say your hot shot freight will have a Dedicated truck.
At Expedited Freight, the service with our Expeditors is more than a word in a standard job title. When one of our Expeditors picks up the phone to answer a customer’s plea for help, he is there for the long haul.
So, the Expeditors with whom you initially speak will be your agent for the duration of your shipment’s journey. He or she will listen intently to your relevant information, so he can issue you an accurate quote, and if it meets your approval, get the ball rolling.
Before making any arrangements, your dedicated customer care agent will send you a complete estimate and await your okay. Should it meet with your approval, you can expect a dedicated truck and driver to pick it up from your facility to take it to the airport, and of course, there will be another truck waiting to meet the charter plane when it arrives at the destination airport to drive it to your waiting customer.
But as they say on those late night infomercials, but wait there’s more…
Since our Expeditors are dedicated agents, in the same sense as our trucks are dedicated to your shipment, the Expeditors you initially call to arrange the shipment will be the only Expedited Freight agent you deal with should you have any questions, or call for an update. This means no more having to reinvent the wheel, explaining who you are, going over the details of your shipment, or reciting a multi-digit tracking or confirmation number like other expedited delivery companies require. Just identify yourself, and your agent, since he is dedicated to you and your order, will have all latest real time information at his fingertips.
And in the rare case that there is a delay, you will be the first to know — after him, that is. He will immediately contact you to apprise you of the situation. But that’s a call our agents rarely have to make. More likely you’ll hear from him with good news — that your freight has arrived safe and sound at its destination — and in time to meet that impossible deadline.
That’s what dedicated Expeditors means at Expedited Freight.
Expedited Freight has invested in the latest logistics software, freight locator devices, and satellite tracking equipment.
This is why whenever you call for an update on your hot shot trucking freight or your air cargo, your dedicated customer service agent will be able to tell you exactly where it is. And if there will be any change in to the time of arrival, our state-of-the-art technology always allows us to alert you proactively. Delays are rare, but quite often we call our customers to let them know their shipment will be arriving early, so they can make sure their customer will be there to receive it.
So the next time you have an order that has to ship out right away, call Expedited Freight. And we do mean any time.
Our agents are available 24 hours a day, 7 days a week, 365 days of the year. And that goes for our hot shot truckers too!
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Call us at (800) 713-1000